Message: “To check for updates, the latest Sentinel LDK Runtime Environment must be installed. For assistance, contact Customer Support.”
Please follow the instructions below:
- Go to Admin Control Center > Configuration > Network (http://localhost:1947/_int_/config_network.html).
- At the bottom of the page, in the “EMS URL” section, add the following entries:
Do not edit or erase any of the existing information.
Then click on “Submit”.
- Now you should be able to perform the update process successfully.
Additionally, this error will be fixed automatically when you install the latest version of Infinicyt™ 2.0 available at your Infinicyt™ Users Area.
Message: “The most up-to-date licenses are already installed.”
The Infinicyt™ license has already installed the latest update available. The Database Accesses have been already stored within your Infinicyt™ license, so there is nothing more that you must do. You can review the number of Database Accesses available in your Infinicyt™ license by opening Infinicyt™ > Databases.
If you have several Infinicyt™ licenses, please confirm that you are updating the correct one by checking the Infinicyt™ Serial Number (How can I find the Serial Number of my Infinicyt™ license?).
Please contact us if you think there is some problem related to your license or update.
Message: “Connect at least one key.”
An Infinicyt™ license is not connected to this computer or it cannot be detected. Confirm that you are connecting an Infinicyt™ dongle to the USB port of this computer. Please contact us if you think there is some problem related to your license or update.
I cannot update my Infinicyt™ License in a computer where Infinicyt™ is installed and there is internet connection.
If you do not have access to a computer where Infinicyt™ is installed and you have internet connection, we recommend you install Infinicyt™ in any other computer. You do not need to install the Database Connector there and you will not need to open Infinicyt™ there. If this is not possible either, please contact us and we will provide another installation protocol.